Appointments

The phone lines for booking appointments on the same day open at 8.15am. Please call 020 8765 4901 for an appointment. This is the same number to call after 10.00am for a pre-booked appointment.

To See A Nurse

All appointments can be booked in advance (we suggest you ring 1-2 weeks before you require the appointment).

To See A Doctor Or The Specialist Nurse (Prescriber)

The surgery has appointments that can be booked up to one month in advance. If you require a pre-booked appointment we would appreciate it if you rang after 10.00am, as our phone lines are often busier early in the morning. All other appointments must be booked on the day you wish to be seen.

To See The Phlebotomist (blood test)

Services are conducted at Gracefield Gardens, Tel 020 3049 4002. For elderly and infirm patients who are unable to go to Gracefield Gardens an appointment may be booked with a nurse. All blood tests must have been authorised by a doctor/nurse, who will provide you with a blood test form.

Results

Please call after 1.00pm on 020 8765 4901.

Cancelling An Appointment

If for some unforeseen reason you cannot attend a booked appointment please phone us on 020 8765 4900/01 and cancel in advance of your appointment time. This will then allow us to offer the appointment to another patient who may need it.

Late Policy

The practice has agreed that if you are more than 10 minutes late we cannot see you and you will have to rebook. This policy is intended to help doctors/nurses keep to time and reduce waiting times for all patients.

Chaperones

A chaperone is available if required. However, if you specifically wish to see a male or a female doctor, please specify this when you book your appointment.

Interpreters

If you require an interpreting service for your consultations with the doctor or nurse, we will gladly arrange this for you.

How do I... Obtain Telephone Advice?

Telephone consultations are available each day to speak to either a doctor or a nurse.

These Consultations Are Useful For:

• Follow-up/results
• Minor illness advice
• General health advice
• Anything that we may be able to resolve/address without actually seeing you in person.

How do I... Obtain A Home Visit?

Whenever possible please attend the surgery as this saves valuable time. Patients who think they may require a home visit should telephone whenever possible before 10.00am. A telephone appointment will be made with the on-call doctor to determine when and if the visit should be made. Any calls for an emergency home visit (eg chest pain) will be put through to a doctor immediately.

Sick Notes

If you are off work for less than a week, you can collect form SC2 (Self-certificate) from reception. You do not need any other certification to return to work. If your employer insists on a sick note for periods of less than a week, a private certificate may be issued at the discretion of the doctor and a charge will be made. If you are off work for more than a week, you will need to see a doctor to obtain a statutory sick note.

Forms And Letters

Private Health Insurance Claim Forms, Insurance Certificates for Continued Sickness, Travel Insurance Claim Forms, Fitness to Travel.

Please ask for advice from reception if you have a form that you think the doctor needs to fill in. You may be asked to leave it at reception and collect it at a later date. The doctors cannot sign passport applications. A charge will be made for forms that are not covered by the NHS (see list of charges at reception). Please do not ask a doctor to fill in a form or write a letter during surgery as this causes delays for other patients.

Letters regarding housing will not be written except at the formal request of the housing department or housing association.