How Do I.... Make An Appointment?

The phone lines for booking appointments on the same day open at 8.15am. Please call 020 8765 4900 for an appointment. This is the same number to call after 10.00am for a pre-booked appointment.

To See A Nurse

All appointments can be booked in advance (we suggest you ring 1-2 weeks before you require the appointment).

To See A Doctor Or The Specialist Nurse (Prescriber)

The surgery has appointments that can be booked up to one month in advance. If you require a pre-booked appointment we would appreciate it if you rang after 10.00am, as our phone lines are often busier early in the morning. Only emergency appointments can be booked on the same day.

To See The Phlebotomist (blood test)

We have an in-house phlebotomist, who will primarily serve our elderly or infirm patients. In the case where we are unable to provide this service to you due to long waiting times, alternatively services are conducted at Gracefield Gardens, tel 020 3049 4002. All blood tests must have been authorised by a doctor/nurse, who will provide you with a blood test form.

Results

Please call after 1.00pm on 020 8765 4900.

Cancelling An Appointment

If for some unforeseen reason you cannot attend a booked appointment please phone us on 020 8765 4900 and cancel in advance of your appointment time. This will then allow us to offer the appointment to another patient who may need it.

Late Policy

The practice has agreed that if you are more than 10 minutes late we cannot see you and you will have to rebook. This policy is intended to help doctors/nurses keep to time and reduce waiting times for all patients.

Chaperones

A chaperone is available if required. However, if you specifically wish to see a male or a female doctor, please specify this when you book your appointment.

Interpreters

If you require an interpreting service for your consultations with the doctor or nurse, we will gladly arrange this for you.

How Do I... Obtain Telephone Advice?

Telephone consultations are available each day to speak to either a doctor or a nurse.

These Consultations Are Useful For:

• Follow-up/results
• Minor illness advice
• General health advice
• Anything that we may be able to resolve/address without actually seeing you in person.

How Do I... Obtain A Home Visit?

Whenever possible please attend the surgery as this saves valuable time. Patients who think they may require a home visit should telephone whenever possible before 10.00am. A telephone appointment will be made with the on-call doctor to determine when and if the visit should be made. Any calls for an emergency home visit (eg chest pain) will be put through to a doctor immediately.

How Do I.... Obtain A Sickness Certificate?

If you are off work for less than a week, you can collect form SC2 (Self-certificate) from reception. You do not need any other certification to return to work. If your employer insists on a sick note for periods of less than a week, a private certificate may be issued at the discretion of the doctor and a charge will be made. If you are off work for more than a week, you will need to see a doctor to obtain a statutory sick note.