The Staff

The Doctors

DR LYNSEY BENNETT (Female) MBBS BA(Hons) Physiology MRCGP DFFP MRCP Registered 2000 DR RUTH DANSON (Female) MBChB DCH DFFP DRCOG MRCGP Registered 2000 Partner/F2 Doctor Supervisor DR EMMA PROCTOR (Female) MBBS DCH DFFP MRCGP Registered 2001 Partner DR SUZANNE SAVAGE (Female) MBBS DRCOG FRCGP Registered 1974 Partner/Trainer   DR DORA WAITT (Female) MBBS MRCGP Registered 1992 Trainer   DR TU NGO (Male) MBBS nMRCGP Registered 2001

Practice Nursing Team

PAULINE BINGHAM RGN DN FP BSc Nurse Practitioner JULIA KINSEY BSc, RGN Dip Asthma Care, Dip Practice Nurse, Nurse Prescriber, Partner/Specialist Nurse MARION SCARLETT RGN DEN, Dip Asthma Care, Diabetes in Primary Care Marie Curie Breast and Cervical Cancer Screening ISABEL GARCIA Diploma in Higher Education, Adult Nursing, Asthma Care and COPD

Practice Manager

LOUISE UPTON BA (Health Sciences and Social Services) with specialisation in Health Services Management

Reception Team

SUE MCGOVERN Reception Manager DEBBIE MOHAMED Senior Receptionist LILLIAN HOCKING Receptionist GEMMA BUTCHER Receptionist RUBY JUBIN Receptionist ANNE GABRIELE Receptionist

Other Staff

MARIUSZ BORNA IT Manager   DEBBIE D'CRUZE Secretary SUSAN EASTHAM Talking Therapies BOZENA DOBROWOLSKA Registered osteopath SAMANTHA KILBY Healthcare Assistant

Teaching

We are a training practice and we normally have two fully qualified doctors working with us who are gaining experience in general practice - an F2 (Foundation Year 2) doctor and a registrar. Because of this, our medical notes may be examined by visiting senior doctors. You also have the option to opt out of seeing a trainee if you wanted to.

Medical students and nurses also occasionally visit for teaching purposes and may sit with a doctor or nurse to observe a surgery. Sometimes we may videotape surgeries for training purposes but confidentiality is strictly observed and your permission is sought. If you do not wish to have an observer or be videoed please let the receptionist or doctor know at the time.

Research

We are committed to participate in research in general practice because we believe it is needed to improve patient care. We have been accredted by the Royal College of General Practitioners as Research Ready, and all our staff involved with research operate within the guidelines of Good Clinical Practice for research. All staff involved in conducting a research study is qualified by education, training and experience to undertake their role in the trial. Necessary procedures to secure the quality of every aspect of the trial are complied with, and all clinical information are recorded, handled and stored in such a way that it can be accurately reported, interpreted and verified whilst confidentialty is maintained. The rights of each patient to physical and mental intergrity, to privacy and protection of data concerning him in accordance with the Data Protection Act are safeguarded. You may be asked to participate in research, but please be assured that it is not compulsory to participate.

Zero Tolerance

We aim to treat our patients courteously at all times and expect our patients to treat staff in a similar respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop such behaviour. If they persist with this behaviour, we may exercise our right to have them removed from our list of patients.